How billing works for promotional plans and Virtual Private Servers?
If you choose a VPS plan that is billed yearly, semi-annually, quarterly or monthly, the full cost will be charged upfront at the time of deployment, as listed on the order page. An invoice will be generated and sent to your registered email.
All payments for VPS and promotional servers are non-refundable.
If there is a verified technical issue from our end within the first 7 days of deployment, you may be eligible to receive a refund in the form of cloud credits, which can be used to deploy another service.
If you're unsure about committing to a long-term plan, we recommend:
Starting with a monthly billing cycle to evaluate the service.
Testing our network performance using our Looking Glass tool to check latency and speed from your region.
Our support team is available 24/7 to assist you with any questions or concerns before or after placing your order.
What happens if i cancel or destroy my server?
All payments for VPS and promotional servers are non-refundable.
If there is a verified technical issue from our end within the first 7 days of deployment, you may be eligible to receive a refund in the form of cloud credits, which can be used to deploy another service.
How to confidently place an order
If you're unsure about committing to a long-term plan, we recommend:
Starting with a monthly billing cycle to evaluate the service.
Testing our network performance using our Looking Glass tool to check latency and speed from your region.
Our support team is available 24/7 to assist you with any questions or concerns before or after placing your order.
Updated on: 06/04/2025
Thank you!