Question 1

How to secure your server from abuse and prevent IP blacklisting

Accepted Answer

When you deploy a server, you are responsible for keeping it secure. Unsecured servers are a major target for abuse, which can cause your IP address to be blacklisted by security organizations like Spamhaus, affecting your services and our network.

This guide provides general best practices to protect your server from common types of abuse:

Spam sending
Open proxy or open relay misuse
Malware infections (botnets, crypto miners)
DDoS launching
Unauthorized access or hijacking

📋 1. Keep Your Server Updated

Regularly update the operating system and all installed software.
Install security patches as soon as they are released.
Automate updates where possible to reduce human error.

Example for Linux;

sudo apt update && sudo apt upgrade -y

Example for Windows Server:

Enable Windows Update and schedule automatic updates.

🔐 2. Secure Remote Access

Use strong, unique passwords or better yet, SSH key authentication.
Change the default SSH port (22) to a custom port.
For Windows, change RDP settings and enforce strong policies.
Restrict SSH or RDP access to specific trusted IP addresses (if possible).
Disable root login over SSH.

Example to edit SSH config:

sudo nano /etc/ssh/sshd_config
PermitRootLogin no
Port 2289

🛡️ 3. Set Up a Firewall

Enable and configure a firewall to block all unnecessary ports.
Only open ports that are required for your applications.
Default policy: Block all inbound traffic except what is

Question 2

How to Add Funds to Your Account

Accepted Answer

How to add Cloud Credits to your account to keep it active and running

| Cloud Credits are the main method of payment used throughout CloudCone. You need to have Cloud Credits in your account to keep using our services.

Adding these credits can be done simply by;

logging into the CloudCone panel at https://app.cloudcone.com/
Navigate to the billing page found on https://app.cloudcone.com/billing
Select Add funds from the left navigation menu.
Add funds to your account by using 4 methods: PayPal, AliPay, Card on file or Promotional Codes.

PayPal

To add funds using PayPal, click the Add button and continue by following the steps on PayPal.

AliPay

To add funds via AliPay, enter the amount you need to add and click on the Add button, and you will be redirected to AliPay to complete the transaction

Card on file

To add funds using your card on file, enter the amount you need to add and click on the Add button.

| Make sure you have already linked a card to your CloudCone account for this method to work

P

Question 3

How billing works for promotional plans and Virtual Private Servers?

Accepted Answer

If you choose a VPS plan that is billed yearly, semi-annually, quarterly or monthly, the full cost will be charged upfront at the time of deployment, as listed on the order page. An invoice will be generated and sent to your registered email.

What happens if i cancel or destroy my server?

All payments for VPS and promotional servers are non-refundable.

If there is a verified technical issue from our end within the first 7 days of deployment, you may be eligible to receive a refund in the form of cloud credits, which can be used to deploy another service.

How to confidently place an order

If you're unsure about committing to a long-term plan, we recommend:

| Our support team is available 24/7 to assist you with any questions or concerns before or after placing your order.

Question 4

How am I billed for Scalable Cloud Servers?

Accepted Answer

CloudCone Scalable Cloud Server billing is pretty straightforward, this article will explain everything you need to know

Hourly Billing

Scalable Cloud Servers are billed hourly, charged monthly. You will receive a bill on the 1st of every month for the previous month's hourly use, which means you are charged for the number of hours your Scalable Cloud Server uses during the month. When you create your Scalable Cloud Server, you will see your total bill per hour and per month.

Hourly and Monthly Estimate

| You will need to add funds initially to your account's available balance (funds) to match the Monthly estimated bill, in order to deploy the specific plan.

What happens if i cancel or destroy my server?

If you cancel or destroy your SC2 instance, you will be charged for the number of hours used, and the remaining portion of your funds will become an available balance to be used in upcoming bills.

| You can request the available balance in your account to be refunded within a refund time frame allowed by the payment gateway

My plan is a Virtual Private Server, is it billed the same?

If your plan is a VPS plan, we have a separate article which is found here

Question 5

Deploy a Scalable Cloud Server

Accepted Answer

|| How to create a Scalable Cloud Server at CloudCone with a few clicks

Deploying a Scalable Cloud Server on Cloudcone is easy and can be done within a few minutes by following these simple steps.

Log in to the Cloudcone panel at https://app.cloudcone.com/

Click on the ** Create new** button, which is the green colored button with a plus icon at the top right corner and select Scalable Cloud Server from the drop-down.

You will be taken to the Create instance page where you can select the resources and the configuration of your Scalable Cloud Server.

For this tutorial, lets create a Scalable Cloud Server with 2 CPU cores, 2GB of RAM, 40GB Disk and 1 IPv4 address. You can select whatever values that best fit the needs of your Scalable Cloud Server.

Next, you can select an Operating System to deploy your Scalable Cloud Server on. You can also select an Application Recipe to deploy a pre-configured application for your Scalable Cloud Server. In this case, we will be deploying the Application Recipe Rocket.Chat.

Then type in a hostname. It's recommended to use a unique name which can be used to identify your Scalable Cloud Server. To keep things simple, yo

Question 6

Rebuild Your Scalable Cloud Server

Accepted Answer

How to install a fresh OS onto your Scalable Cloud Server and boot it up.

If anytime you mess any installations, you are free to rebuild your Scalable Cloud Server and start from scratch by re-installing a fresh OS onto your Scalable Cloud Server.

||| This will format your disks and all your current data will be erased and are not recoverable.

To rebuild your Scalable Cloud Server you can follow these steps in order,

Log in to the CloudCone panel at https://app.cloudcone.com/
Navigate to the Compute page
Access the management page by clicking on the Manage button of your Scalable Cloud Server
Then select Rebuild from the left side navigation menu.

On the Re-Install Server page, select the operating system you want to install on your Scalable Cloud Server and click on the Re-install button. You will be asked to confirm your action. Click Yes to continue.

| You also can re-install to any of our one-click applications from the Application Recipes tab

Once you confirm, your Scalable Cloud Server will be shutdown, and you can ping your IP to see when it is back online 😀

|| The rebuilding process will take around 40 seconds to complete and after that, you are good to go.

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