How to secure your server from abuse and prevent IP blacklisting
When you deploy a server, you are responsible for keeping it secure. Unsecured servers are a major target for abuse, which can cause your IP address to be blacklisted by security organizations like Spamhaus, affecting your services and our network. This guide provides general best practices to protect your server from common types of abuse: Spam sending Open proxy or open relay misuse Malware infections (botnets, crypto miners) DDoS launching Unauthorized access or hijacking 📋 1. KFeaturedWHMCS Module Installation and Setup Instructions
Our WHMCS module provides an automated solution for provisioning compute servers through WHMCS allowing you to offer them to your clients. The module allows you to provision servers either on our public cloud (where you would normally provision servers) or on a private hypervisor. Prerequisites Before setting up the module on your WHMCS server, you need to first generate an API key from CloudCone's client area. To do this; Log in and visit the API SettinSome readersMigrating your IPv4 addresses
Our datacenter has informed us of an IPv4 re-numbering process that will result in a change of your VPS, SC2 and Dedicated server IPv4 addresses. VPS IP Migration guide View the VPS IPv4 migration guide Deadline for LA VPS: June 22nd, 2026Some readersHow to transfer a service to another CloudCone account
Follow this guide to easily transfer a service that you own to a different CloudCone user account through our self service transfer feature! Steps to transfer your service to another CloudCone account Log in to your CloudCone panel Navigate to the relevant management page. Access the Billing tab in the left navigation pane. Under **TransferFew readersAccount Access Limited
If you have entered your password incorrectly, your account's access will be limited due to security reasons. To have your account re-enabled, you will have to reset your password. The following steps will explain to you how to reset the password. Visit https://app.cloudcone.com/login/forgot Enter your email which you used while registering on our platform Click on the "Request" button Once that is done, you will receive a new email along with your login link That's it! Once you cFew readersHow to request an IPv4 change on cloud servers
If your IPv4 is inaccessible in your region*, you may request for an IPv4 change for your cloud server (SC2 or VPS) by following this simple guide ||| *This IP change request is only for issues where the IP is inaccessible from your region. It does not apply to IP blacklists, third-party service blocks, etc.. Steps to Request an IP Change: Log in to your CloudCone panel Navigate to the relevant cloud server's management page. **Access the NFew readersThe Cloud Network
An insight into CloudCone's international network backbone Our networks are engineered from the bottom up to provide the high-availability requirements of our clients with redundant and divergent routed fiber-optic links to our clients with over 200 peers and multiple tier 1 transit providers such as Amazon, Google Fiber, Japan Telecom, Etisalat, Hutchison, TATA Communications and China Telecom. 
Your Server is undergoing an IPv4 address change Our datacenter has informed us of an IPv4 re-numbering process that will result in a change of your VPS or SC2 IPv4 addresses. What should I do? A comprehensive step-by-step guide has been prepared to assist you in smoothly advancing our IPv4 re-numbering project. This guide ensures that making the necessary changes on your end is as convenient as possible. Step 1 Visit the client area and click "Manage" on the affected VM. (You wiFew readersHow to use the API?
CloudCone offers a full REST API to take control of your account, we use an API key and API hash authentication method to authenticate your account to use the API Generating the Credentials You need to log in at https://app.cloudcone.com Navigate to the API Page under the profile menu Click on Generate new ![API Generate](https://storage.crisp.chat/users/helpdesk/website/b4a6582f-f407-4054-b73c-d6e4bf698b1e/43526bac-0b57-439f-89ec-11fb6a09a630.Few readersHow to enable Cloud View on your instance?
Cloud View is a free add-on for Cloud and Dedicated Linux servers which helps you view detailed analytics inside your servers such as RAM/CPU/DISK/Network usage and top process list running on your server. Visit the manage page of your server and copy the command that is on the main page ![](https://storage.crisp.chat/users/helpdesk/website/2d4cd5516f670e00/ghksmkdnFew readersHow to enable 2-Factor Authentication
|| If you wish to enable 2-Factor Authentication for your CloudCone account, you can follow this simple guide! Login to the CloudCone panel at https://app.cloudcone.com/ Click on your profile and select Settings from the drop-down menu. Scroll down to "Other Settings" and select Password and Security. Click on the Setup 2FA button. ![Setup 2FA](https://storage.crisp.chat/uFew readersManage my email subscriptions
We regularly send out offers and other product updates right to your email, personalized for each of you. However, if you do not wish to receive specific product emails, you should be able to to do so by following this guide Visit https://app.cloudcone.com/user/ Scroll all the way down Click on the Email Subscriptions section Check the items which you wish to receive emails about ![](https://storage.crisp.chat/users/helpdesk/website/b4a6582f-f407-4054-b73c-d6e4bf698b1e/ad9f7fa4Few readersDelete your account from CloudCone
| Before deleting your account, you will need to destroy/delete ALL services which are still active. If you wish to delete your account from Cloudcone, you can follow the steps below to completely delete your account. ||| Deleting your account will erase all your personal data from our databases. To delete your account, Login to the CloudCone panel at https://app.cloudcone.com/ Click on your profile and select Settings from the drop-down menu. ![Settings](https://storage.crisp.cFew readersMy Account Confirmation Link Doesn’t Work
If you're having trouble clicking the link sent to your email during signup, this article will help you out After signing up on CloudCone.com you will receive a link to verify your account and the email associated to it. If the link on the email doesn't work, the following steps will help you request another verification email. Visit https://app.cloudcone.com/login/forgot Enter your email which you used while registering on our platform Click on the "Request" button Once that is dFew readersView your account creation date
Ever wonder when you actually joined the CloudCone community? Follow this guide to know your account creation date! First, Login into your Cloudcone account. On the top right corner, click on your profile icon. From the drop-down menu, Click on Settings You should see your join date on the right side of this page as shown in the screenshot belowFew readersHow to accept a service transfer from another CloudCone account
If you have received a service transfer token, follow this guide to use the token and accept a service transfer through our self-service transfer feature! Steps to accept a service transfer from another CloudCone account Log in to your CloudCone panel Click on your profile icon in the top header menu. Access the Profile and Settings page from the drop-down menu. 
Your Server is undergoing an IPv4 address change Our datacenter has informed us of an IPv4 re-numbering process that will result in a change of your dedicated server IPv4 address. What should I do? A comprehensive step-by-step guide has been prepared to assist you in smoothly advancing our IPv4 re-numbering project. This guide ensures that making the necessary changes on your end is as convenient as possible. Step 1 Visit the client area and click "Manage" on the affected DedicatFew readersHow to view system sent emails?
If you need to view the system sent emails, this guide will help you! Login into your Cloudcone account. On the top right, click on your profile icon. There you will see the System Email Log option, which you can select to view System Sent Emails!Few readersHow to disable 2-Factor Authentication
|| If you wish to disable 2-Factor Authentication for your CloudCone account, you can follow this simple guide! Login to the CloudCone panel at https://app.cloudcone.com/ Click on your profile and select Settings from the drop-down menu. Scroll down to "Other Settings" and select Password and Security. Click on the Turn off 2FA button. ![Turn off 2FA](https://storage.crisp.Few readersHow to create a Ticket
You will be able to raise a ticket to our sales or support teams by following this simple guide. || *Raising a ticket ensures that the issue you have is informed directly to the relevant team and the resolution of the issue will proceed swiftly! || *Please maintain one single issue per ticket. ||| Please do not create multiple tickets regarding the same issue since it will only result in delays due to all information not being under the same ticket, multiple team members taking action that cauFew readers