Updated Policy Effective June 7, 2025

Starting June 7th, 2025, CloudCone’s 7-day money-back guarantee will no longer apply. Most of our services will be non-refundable by default, including payments for:

New orders

Renewals

Upgrades

Add-ons

However, your account’s unused 'Available Balance' (cloud credits) may still be eligible for refund upon request.

This change allows us to maintain competitive pricing, reduce fraud and abuse, and continue offering a reliable and secure experience for all our users.

How Billing Works for Budget-Tier VPS plans

If you choose a VPS plan that is billed yearly, semi-annually, quarterly or monthly promotional SC2 plans, the full cost will be charged upfront at the time of deployment, as listed on the order page. An invoice will be generated and sent to your registered email.

Note: Promotional plans will also be billed upfront with no partial refunds after deployment.

What Happens If I Cancel or Destroy My Server?

All payments for VPS and promotional servers are non-refundable.

If there is a verified technical issue from our end within the first 7 days of deployment, you may be eligible to receive a refund in the form of cloud credits, which can be used to deploy another service.

How to Confidently Place an Order

If you're unsure about committing to a long-term plan, we recommend:

Starting with a monthly billing cycle to evaluate the service.

Testing our network performance using our Looking Glass tool to check latency and speed from your region.

Our support team is available 24/7 to assist you with any questions or concerns before or after placing your order.

Updated on: 05/29/2025